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One Act

JT Foxx says: One incident, opportunity, event, meeting, person, action, thought, can change your life. I was listening to a radio station the other day. The guest mentioned how one single song, instead of a compilation CD, can make an artist successful and rich. This made me think of a current colleague of mine who relates a story 15 years ago while he was a team leader in a call centre. He was off home one evening when passed the CEO in the parking lot. He had a file in his hands so the CEO asked him what was that, that looked so official. My colleague told him it's a compilation of all his agents' performance for that day and he was going to analyse them for the following day feedback session. The CEO was impressed since this was a newly appointed team leader and did not come across this commitment often. Being "caught" in the act doing the right thing, led to the CEO using only this one reason to promote him to Call Centre a few months later. Once again- One incident, opportunity, event, meeting, person, action, thought, can change your life.

10,000 Ways to Positively Provoke, Persuade and Profit – My Gift – No Strings!

I am Jay Abraham’s e-mail list. And I like this message on the effectiveness of a “pitch” whether it be a sale pitch, advertisement or copywriting. I like the heading: Positively Provoke, Persuade and Profit Kenny: Headlines provoke interest, compel emotional response, drive people to breakthrough their bonds of ambivalence, catapult an ordinary generic commodity – tangible or intangible – into highly differentiated / animated “proprietary”. Headlines have been said to be 80% of the impact value of an ad, sales letter, website, email… The equivalent is the opening paragraph uttered in a sales presentation – or taking an incoming prospect call, or greeting a prospective buyer at a business’ front door – the outcome of the promotion can be multiplied, amplified, outright increased up to 21X (2100%) by utilizing the right compelling, propelling headline. If you have been on our list for a while, you know that I have a personal plan or mission of sorts, where I have a staff member scouring all the major websites, portals, platforms, and media centers to collect the best, and most provocative, powerful headlines. Jay

What exactly is Empathy

It is being sensitive to the other person's request, situation, needs, etc. And you reflect this is your response, solution, and answers.

Lead the Team: How to Become the Person Others Follow

Do You Have What It Takes to Be a Successful Leader? Article from thebalance.com Leaders are hard to find. They exhibit a unique blend of charisma, vision and character traits that attract people to follow them. They exhibit the other nine characteristics around which this article series was developed as well. Respected leaders know that they can't just walk into a room and say, "Hey I'm the leader. Follow me." If you're the boss, you can get away with this attitude to a certain degree, but the followers you attract will be compulsory and not following you by choice. Leaders understand that to actually lead most effectively and successfully, they need to attract people who want to follow them. How Leaders Attract Followers Leaders recognize this need to attract followers. Followership is key to understanding leadership. To follow, people must feel confidence in the direction in which the leader is headed. To have this level of confidence, the leader must have clearly communicated the overall direction, the key outcomes desired, and the principal strategies agreed upon to reach the outcomes. Then, employees are enabled and empowered to do their part in accomplishing the stated objectives. They have the framework that they need to guide their own actions. And, empowered employees do. Further, leaders people follow are accountable and trustworthy. If progress towards accomplishing the goals ceases, the leader takes responsibility to analyze the problem—he doesn't search for people to blame. Consequently, people can have confidence that their leader won’t punish them for their efforts if they take reasonable and responsible risks that are well thought out and well-founded. They are accountable and responsible to deserve their leader's confidence and trust. Followers need to believe that, at the end of the journey, their leader will recognize and reward

INSTANT MBA: Tony Robbins explains the key to becoming a business owner

As far as committing yourself to take action, he continued, it comes down to making decisions. Robbins said: "What you have to do is [you've] gotta say together, 'You know what we're going to do? If I'm gonna try to make the perfect decision, I'll never make a decision.' The most successful leaders on Earth ... You are a leader if you can make decisions, because so few people do in this world today. People spread their preferences. They talk about what they want. They skate on the surface. They don't go deep and master anything. "If you decide, 'I'm going to make the tough decisions,' then you're going to be an effective leader. And the first tough decision is in order to do something you've gotta give up other things. I gotta pick one thing. It's not going to be perfect, but I'm going to make it perfect. I gotta pick something that I'm driven by. "And if you don't know what it is, you gotta pick one thing and go full towards at it. You got to give it its time. You're going to say, 'I'm going to spend the next 18 months doing this. If I find out I'm wrong, I'm going to find out quicker than if I spend the next 18 months still looking at 15 opportunities.'" From: Business Insider 

What is Artificial Intelligence

Try artificial intelligence. Artificial intelligence (AI) is here, and it's spectacular. (Sidenote: Did you know you can have pizza delivered by drone?) AI tools can identify patterns in your business, predict what will happen next, recommend best actions, and even automatically take care of some of them for you--perfect for time-strapped small businesses. Your customer service team, for example, can know when a customer is unhappy, before that customer speaks up, and send an offer or discount to head off an unhappy situation. Pretty amazing.

Time to remove the digital dust from your LinkedIn profile – the network is about to become invaluable in 2017

You can access the full Article from Inc by John Nemo When it comes to LinkedIn, you must build a profile that talks about what your clients want, and then shows them how working with you helps them get it. Here's the big problem with that: Your ideal clients, your ideal prospects and your ideal customers could care less about you! Instead, they are far more concerned with themselves - with solving their most pressing professional problems and pain points. To really make yourself appealing on LinkedIn, you must create what I call a "client-facing" profile.

How to Beat Procrastination | Inc.com

‎ Great 2014 article from Inc.com The causes of procrastination are legion. Some blame perfectionism or fear of failure, others an inability to prioritize, another camp says simple disorganization causes it to miss deadlines, while still others cite a failure of will. There's probably a grain of truth to each of these potential explanations depending on the individual and situation, but according to a recent Atlantic article, we often overlook another common culprit--our mood. In "The Procrastination Doom Loom," Derek Thompson outlines new research showing how our poor understanding and regulation of our emotions is frequently the driver of a tendency to delay tasks. 'But I'm just not in the right mood!' In the last few years, he reports, "scientists have begun to think that procrastination might have less to do with time than emotion. Procrastination 'really has nothing to do with time-management,'" Thompson quotes Joseph Ferrari, a psychology professor at DePaul University, as saying. How do our moods affect our ability to get stuff done? Apparently, we often delay tasks because of the mistaken belief that the mood to accomplish whatever it is we need to do is going to magically strike us at some later time. "Ferrari and others think procrastination happens for two basic reasons: (1) We delay action because we feel like we're in the wrong mood to complete a task, and (2) We assume that our mood will change in the near future." The result is that we say things to ourselves like, "I'm too hectic on Mondays to really concentrate on thinking about strategy. I'll do it later in the week." Or "I'm too tired now to write that marketing email. I'll have a clearer head tomorrow morning." But when tomorrow morning or later in the week rolls

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