Try artificial intelligence. Artificial intelligence (AI) is here, and it’s spectacular.
(Sidenote: Did you know you can have pizza delivered by drone?) AI tools can identify patterns in your business, predict what will happen next, recommend best actions, and even automatically take care of some of them for you–perfect for time-strapped small businesses. Your customer service team, for example, can know when a customer is unhappy, before that customer speaks up, and send an offer or discount to head off an unhappy situation. Pretty amazing.