JT Foxx says:
One incident, opportunity, event, meeting, person, action, thought, can change your life.
I was listening to a radio station the other day. The guest mentioned how one single song, instead of a compilation CD, can make an artist successful and rich.
This made me think of a current colleague of mine who relates a story 15 years ago while he was a team leader in a call centre.
He was off home one evening when passed the CEO in the parking lot. He had a file in his hands so the CEO asked him what was that, that looked so official.
My colleague told him it’s a compilation of all his agents’ performance for that day and he was going to analyse them for the following day feedback session.
The CEO was impressed since this was a newly appointed team leader and did not come across this commitment often.
Being “caught” in the act doing the right thing, led to the CEO using only this one reason to promote him to Call Centre a few months later.
Once again- One incident, opportunity, event, meeting, person, action, thought, can change your life.